创始人如何为执法与急救人员构建产品 | The a16z Show

There's two things cops hate, for things to change, and for things to stay the same. 警察最讨厌两件事，一是变化，二是一成不变。 Most of the cops in the field are going to have to change the way their skill set is shaped, because it's going to be a little bit more investigative. 一线的警察大多需要改变自己的技能结构，因为工作会变得更偏向调查取证。 It's going to be a little bit more nuanced. 会更加精细复杂。 It's not going to look the same anymore. 工作方式不会再是老样子了。 Are people just going to start see drones flying around? 大家会开始看到无人机到处飞吗？ Is that where we are? 现在就到这一步了？ You hear a gunshot go off and the drone finds a shooter getting into a car and driving off, and then pursuing the vehicle. 枪声响起，无人机找到了开枪者上车逃跑，然后跟踪追踪。 It's kind of almost hard to see that it isn't inevitable. 这件事几乎无可避免，很难不这么想。 We can't do that with a helicopter today unless you just kept five helicopters up 24/7, and that's just not sustainable. 靠直升机做不到，除非让 5 架直升机全天候在天上飞，那根本不可持续。 What advice would you give to founders who are less interested in optimizing ad clicks and more interested in actually building something that helps first responders and save lives? 对于那些不想只盯着广告点击、真正想做出帮助一线急救人员、挽救生命的产品的创业者，你有什么建议？ My advice for them is like I'm on the board of Flock Safety. 我的建议嘛，我在 Flock Safety 的董事会。 There's other other companies that like Skydio that make make drones. 还有其他公司，比如 Skydio，做无人机的。 Uh you know, I'm the recipient of constant, you know, notifications from you guys, "Hey, we found a kidnapped child. 我一直不断收到你们发来的通知，说，嘿，我们找到了一个被绑架的孩子。 We we used the technology in this way. 我们用这项技术做到了。 You know, we were able to de-escalate a situation." 我们成功化解了一个危险局面。 I I remember a story from uh one story where somebody at night someone called 911 and said, "Hey, there's a guy in the alleyway with a shotgun." 我记得一个案例，一天晚上有人打 911 说，巷子里有个人拿着霰弹枪。 Well, you can imagine how a police officer would respond to that call, but it turned out the drone provided uh you know, situational awareness and said, "Wait, there's just a janitor with a broom." 你可以想象警察会怎么处置这个警情。但最后无人机提供了现场态势感知，发现，等等，那只是一个清洁工拿着扫帚。 That's not a guy with a shotgun. 那不是拿霰弹枪的人。 And it totally de-escalates the situation. 这完全化解了局面。 Uh so, it was really in- incredible. 真的太不可思议了。 Um 嗯 Any- 那 Anything else we should know, Rahul, about Rahul，还有什么我们需要了解的，关于 What 什么 Where are we in the sort of na- nationwide in the state of drone deployment? 全国范围内无人机部署现在到哪个阶段了？ What 什么 Are 那 Are people just going to start see drones flying around? 大家会开始看到无人机到处飞吗？ Is that 是 Is that where we are? 现在就到这一步了？ Yeah, look. 好，说真的。 I mean, I I would Drones are they're they're flying robots. 无人机就是会飞的机器人。 Um and as we see uh robotics sweep every industry, we like all these industries are looking for ways to either automate things, make things more efficient, make things more effective. 随着机器人技术席卷各行各业，所有行业都在想办法实现自动化、提高效率、增强效果。 Uh drones are a similar piece of that. 无人机也是其中一环。 And in public safety, the short answer is we are going to see more drones. 在公共安全领域，简单来说，无人机只会越来越多。 We're going to see also potentially more hostile drones that we have to be prepared for. 我们也可能面临更多需要应对的敌意无人机。 Um you're going to see, you know, more police and fire department drones are, you know, responding to fire calls across the country. 全国各地会看到更多警察和消防无人机响应火警。 And Flock Safety, you know, we it's not just about drones for us. 对 Flock Safety 来说，不只是无人机。 Like we have multitudes of sensors in in the communities. 我们在社区里部署了大量传感器。 We have license plate reading cameras. 有车牌识别摄像头。 We have, you know, gunshot detection capabilities. 有枪声探测能力。 All of this is coming together. 这一切正在汇聚成合力。 All this data, where, you know, you're able to determine, "Oh, that's an Amber Alert vehicle." 有了这些数据，就能判断出，那是辆 Amber Alert 的车。 And the drone takes off and chases the Amber Alert vehicle. 无人机起飞追踪 Amber Alert 车辆。 Or you hear a gunshot, you know, go off and the drone finds a, you know, a shooter getting into a car and driving off and then pursuing the vehicle even on the highways, you know, with with DPS. 或者听到枪声，无人机锁定射手上车逃跑，然后一路追踪，甚至上高速，联合 DPS 追车。 That's something that it's kind of almost hard to see that it isn't inevitable. 这几乎不可避免。 We can't do that with a helicopter today unless you just kept five helicopters up 24/7 and that's just not sustainable. 靠直升机根本做不到，除非全天候保持 5 架升空，那太烧钱了。 This is the only way to actually achieve that level of safety. 这是实现这种安全水平的唯一途径。 I I joked earlier that uh it's a bad time to be an enemy of America, you know, from Maduro to Al-Mancho to uh the Ayatollah. 我之前开玩笑说，现在当美国的敌人是个坏时机，从马杜罗到 Al-Mancho，到伊朗最高领袖。 But it sounds like it's going to be a bad time to be a criminal uh here in America. 但听起来，在美国当犯罪分子也快没好日子了。 Uh Colonel Glover, talk about some of the other technologies and capabilities that you've been able to deploy that really changes the equation for law enforcement either helping the officers uh or helping the general public or or most cases both. Glover 上校，说说你们部署的其他技术和能力，真正改变了执法格局的那些，帮到了警员，也帮到了公众，多数情况下两者都有。 Yes, so there's a couple of different things that we're doing. 是的，我们在做几件不同的事。 Um sort of like an ecosystem or platform within the agency that we've done. 算是在局内打造了一套生态系统或平台。 Um 嗯 One of it 其中之一 One of it is 其中一个是 One of the piece of it is is being able to make sure that we're giving the officers what they need to do to be successful, but it's also about their own mental health and well-being. 其中一个核心是确保警员具备成功所需的一切，但同时也关注他们的心理健康和整体状态。 So, they have um we utilize Vitanya uh Heal the Heroes. 所以队员们会用一套叫做 Vitanya 的 Heal the Heroes 系统。 It's uh basically, you know, brain scan sort of start off the day and everything to figure out exactly, you know, how are you doing, you know, temperature check. 基本上就是上班前做一次脑部扫描，全面了解当天的状态，做个心理体检。 Um then they go out they can do their shift on the by behind the body worn camera. 然后他们出勤，带着执法记录仪完成班次。 We have analytics. 我们有数据分析。 It's uh Trulio that's running behind the um the body worn camera just to see for the behavior and interaction. 后台跑的是 Truleo，接在执法记录仪后面，分析执法行为和互动情况。 Part of that was, you know, looking at, you know, you can do a scorecard for how the trooper is interacting with the public, but it also gets a little bit of an of of information on how the public is interacting with that trooper uh to see if they're combative or not. 其中一部分就是，可以给警员与公众的互动打分，同时也能获取公众跟警员互动的信息，判断他们是否有对抗倾向。 And then it can it flag the situation as well for the supervisor. 有问题的情况也可以自动标记，提示给上级。 Uh outside of that, you have what will essentially is um it it it helps with them being able to have that that uh feeling of, you know, I have a little bit of a layer of protection um because with this it's going to flag for the burnout as well. 除此之外，系统本质上是给警员多了一层保护感，因为它同样会标记出现职业倦怠的人。 Uh and that was one of the things at the associations in speaking with them about this is was that from the advent of the our body worn camera and being able to take that technology, run those analytics behind it, be able to check for those that had burnout um where if we need to pull them from the field, if we need to do something a little bit different, um we started instituting well checks and uh sabbaticals for those that are at the 15 and 25-year mark to be able to help help optimize their performance so that way when they go out in the field, they feel good about what they're doing and they have job satisfaction. 在和警察协会交流时，这是大家提到的重点之一。从我们配备执法记录仪开始，在后台跑数据分析，能筛查出有职业倦怠的警员，判断是否需要把他们从一线撤下来，或者采取别的措施。我们开始对工龄满15年和25年的警员实施健康检查和带薪休假制度，帮他们保持良好状态，让他们上班时真正觉得有意义、有成就感。 Absolutely. 确实。 It's been amazing uh to see that the public sentiment shift over things like body cams. 公众对执法记录仪态度的转变，真的很令人感慨。 You know, at first people were very against body cams. 一开始大家都非常反对记录仪。 Uh even some of the officer unions were against body cams and they realized, "Wait a minute. 连一些警察工会也反对，后来他们意识到，等等。 You see all the dumb things that uh that the criminals do." 你能看到罪犯干的那些蠢事。 Uh so that's pretty good. 这挺不错的。 It it protects our officers. 保护了警员自己。 Um but it also provides you game tape. 也留下了可以复盘的素材。 Gives you footage. 留下了画面记录。 It could be coaching, mental health services, make sure that somebody uh who needs a break gets a break. 可以用来做培训、心理辅导，确保需要休息的人真的能休息。 And uh really incredible technology. 真的是了不起的技术。 I remember the same discussion happened with tasers. 当年泰瑟枪也有过同样的争论。 So we see this over and over again with technology that we sort of have to go through a hype cycle of of uh of reaction. 一次又一次，新技术出来都要经历这样一个从炒作到反弹的周期。 Uh 嗯 Uh, but it's great to see those things being being deployed. 很高兴看到这些东西都落地了。 Do you want to talk a little bit real quickly, uh, about the intelligence gathering apparatus? 你能快速聊一下情报收集这块吗？ I think that, uh, you know, you've mentioned it a couple times that we, you know, we shifted law enforcement to really making sure that we have all the information we need. 你提到好几次，执法工作已经转向确保我们拥有所需的全部情报。 Talk about it, the Department of Public Safety, uh, how you're how you're working to really make sure that officers have, uh, the best information available. 说说 DPS 是怎么确保警员能获取到最好的信息的。 Yeah, so one of the things that we're leaning into is well as is that we have the Arizona Counterterrorism and Center, the TIC. 我们正在着力推进的一件事，就是亚利桑那反恐情报中心，也就是 TIC。 Um, so with fusion centers, the fusion centers around the the US are are collaborating and and working together in tandem to make sure that they're sharing information. 在情报融合中心这块，全美各地的融合中心都在协同合作，确保信息互通共享。 Um, you have the, uh, TRX program which a lot of us are doing for FIFA right now because that's the that's the the big event that's coming up as well as the Olympics. 现在很多融合中心都在跑 TRX 项目，因为 FIFA 世界杯和奥运会都快到了。 Um, but one of the things in Arizona that I'm doing is I'm leaning heavily into be making sure that we're having sort of an international presence as well. 我在亚利桑那重点推进的一件事，是确保我们建立起某种国际存在感。 So we have a lot of partnerships, um, with different groups, especially, you know, of course we are a border state, so we have the state of Sonora, Mexico that's right next to us. 我们和很多机构都建立了合作关系，尤其是，我们本来就是边境州，紧挨着我们的是墨西哥索诺拉州。 We're looking at being able to have the ability of having intelligence officers from, uh, Mexico, from the UAE, from Liberia, from different, uh, parts of the world because the world is getting a lot smaller. 我们希望能在各地部署情报官员，来自墨西哥、阿联酋、利比里亚，以及世界各地，因为这个世界正变得越来越小。 Uh, we all know that crime is happening everywhere. 犯罪这件事，大家都知道，到处都有。 Being able to condense that down and distill it to where we can have good information sharing that's unclassified be able to share with one another on trends and being able to back stop that with technology and AI helps us with being able to actually stop a lot of the trends before they start. 把这些信息汇总提炼，做好非保密级情报共享，让各方能互通趋势，再用技术和 AI 作为支撑，这样我们就能在很多苗头刚出现之前就把它掐掉。 Absolutely. 确实。 We saw, you know, very sadly in Austin that global events have local repercussions. 我们在 Austin 看到了，很遗憾，全球事件会在本地产生连锁反应。 So I think, uh, we've seen in New York City that their, uh, counterterrorism work, the NYPD, uh, has been very successful. 在纽约，NYPD 的反恐工作做得很好，我觉得效果很突出。 I'm excited to hear that you're bringing that kind of a program into into Arizona. 听说你们要把这套项目引入亚利桑那，我很期待。 Uh, Rahul, you, you Rahul，你 You you started out as a policeman, as a as a paramedic. 你最早是做警察，也做过急救员。 Uh now that you've seen all this technology, some of which you've brought to bear in public safety, uh you know, do you think there's still great opportunities in public safety? 现在你见识了这么多技术，有些你自己也推进到公共安全领域了，你觉得公共安全这块还有大机会吗？ What would you 你会怎么